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Wednesday, August 4, 2010

Email Marketing Goes Social: Follow us on Twitter, Like us on Facebook

Email Marketing Goes Social: Follow us on Twitter, Like us on Facebook


Email, we love to hate it, yet we hate to love it. For better or for worse, we are tethered to our inbox and continue to send messages and respond to those individuals and organizations to which we’re tied or vested. Over the years, I’ve labeled email as the world’s largest untapped social network and even though many services attempted to socialize the inbox over the years, email, for the large part, remains regressive.

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Tuesday, August 3, 2010

Arianna Huffington: Here's What Rupert Murdoch Really Thinks About The Future Of Newspapers

Media Companies Try Getting Social With Tumblr

But do those companies have the time and resources to work yet another Web outlet into their daily routine?

Mark Coatney certainly hopes so. Mr. Coatney, a 43-year-old journalist, is the latest hire at Tumblr, a fast-growing blogging service based in New York that says it has 6.6 million users.

Until last month, Mr. Coatney was a senior editor at Newsweek, where as a side project he headed up the magazine’s social efforts on Twitter and Facebook. Last year he decided to add Tumblr to his repertoire.

“I saw it as an opportunity to talk to our audience in a new way,” he said. On Twitter, he said, “the main feedback comes mostly from retweeting,” or retransmitting an interesting message. On Tumblr, “the tone is a lot more conversational.”

Mr. Coatney quickly cultivated a following on Tumblr for his thought-provoking, quick-witted posts. Often they included commentary that was funny and bordering on acerbic — something he was able to get away with largely because “no one at Newsweek really knew what I was doing,” he said.

The credibility he established among Tumblr users, and the fact that Newsweek was one of the first big publishers to sign on, cemented Tumblr’s decision to hire him, company executives said.

Over the last few months, other media outlets have caught wind of Tumblr, which is free to use. The newest recruits include The Atlantic, Rolling Stone, BlackBook Media Corporation, The Paris Review, The Huffington Post, Life magazine and The New York Times.

But many of those outlets have done little more than set up a placeholder page. In his new job as a “media evangelist,” Mr. Coatney’s role, and in some ways his challenge, is to help them figure out what to do next.

Mr. Coatney describes Tumblr as “a space in between Twitter and Facebook.” The site allows users to upload images, videos, audio clips and quotes to their pages, in addition to bursts of text.

As on Twitter, users can follow other users, whose posts appear in a chronological stream on a central home page known as the dashboard. Users can indicate that they like an item by clicking on a red heart next to it or “reblogging” it.

One of the big differences between Tumblr and Twitter is that Tumblr does not display how many followers a user has, said David Karp, Tumblr’s 24-year-old founder and chief executive.

“Who is following you isn’t that important,” he said. “It’s not about getting to the 10,000-follower count. It’s less about broadcasting to an audience and more about communicating with a community.”

Moreover, he said, the site was designed with creative expression in mind.

“People are creating identities and personalities that Facebook and Twitter are not designed to allow you to do,” he said.

Since Tumblr is currying favor among a young crowd, it could prove valuable for traditional companies and media outlets that are trying to build a relationship with that audience. And those companies are no doubt aiming to win points by being early adopters of a site that is on the rise.

Tumblr is still dwarfed by Facebook and Twitter, which each have hundreds of millions of users and can be significant sources of traffic for online publishers.

Mr. Coatney estimated that posting links and notes to the Newsweek Twitter feed and Facebook page sent roughly 200,000 to 300,000 readers to Newsweek’s Web site each month. By comparison, Tumblr sent closer to 1,000 a day.

But Tumblr is growing quickly. It says it is adding 25,000 new accounts daily, and each month it serves up 1.5 billion page views.

Items posted on Tumblr can also ripple out to far-flung corners of the Web.

When The New Yorker posted the Escher-inspired oil-spill-themed cover for its July 5 issue on its Tumblr page, it drew many links from other sites.

Alexa Cassanos, director of public relations for The New Yorker, which began using the service in late May, said the cover resonated in unlikely places, like the news aggregator Reddit.

Ms. Cassanos said Tumblr afforded The New Yorker an opportunity to showcase some material that might otherwise get lost online.

“We can highlight graphic content like photo essays or slide shows to an audience that may not read the magazine,” she said. “You just couldn’t do that, visually, on Twitter or Facebook.”

Unlike Twitter, where it is not uncommon for publishers to simply set up accounts that automatically publish links to their articles and blog posts, Tumblr requires publishers to add more commentary and interaction if they want to win favor with its community.

Mr. Coatney acknowledged that this might not be an easy sell, particularly when the payoff was not immediately obvious.

“It’s a huge leap of faith for many of them,” he said. “Monetizing that relationship is still a difficult hurdle because you may not be getting new readers at that particular moment, even if you are engaging with them.”

For publishers, services like Tumblr reflect a broader shift in their relationship with their audience, said James E. Katz, a professor of communications at Rutgers University.

“Going back 20 years, publications like Rolling Stone didn’t interact with readers except for letters to the editor,” Mr. Katz said. “One of the realizations that cultural leaders and publishers have had is that there is a lot of expertise, wisdom and ideas in their readership.”

The ability to respond online turns readers into co-creators, he said, which can give them a sense of ownership.

“That is an extremely valuable commodity for publishers these days, even if it does not yet translate to revenue,” Mr. Katz said.

For Tumblr, which is fleshing out its business model and recently raised a $5 million round of venture financing from Spark Capital and Union Square Ventures, the interest from media outlets is something of a feather in its cap.

“There is certainly some validation in it,” said John Maloney, president of Tumblr. “They’ve decided that this is the next social media platform they want to adopt, and that certainly can translate into a catalyst for us.”

This article has been revised to reflect the following correction:

Correction: August 2, 2010

An earlier version of this article misstated the number of readers drawn to Newsweek's site through Twitter and Facebook as 200,000 to 300,000 a day, rather than a month. An earlier version also erroneously included NPR on a list of media outlets using Tumblr.

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Cover It Live

Web yang perlu bila ingin memadukan social media (khususnya twitter), event (talkshow, seminar, dll.), dengan website. Bisa memasukkan panelis atau narasumber dari event yang bersangkutan juga untuk terlibat langsung dalam komunikasi dua arah dengan audiens.

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Twitter Journalism » Tips For “Live Tweeting” An Event

Live tweets from an event are a great way to catch people’s attention and build a following. Especially if they’re done right.

I’ve live tweeted several events, most notably Barack Obama’s Inauguration in D.C. for my student newspaper and the Chicago Sun-Times. I walked into those experiences learning on the fly, and there’s a lot I wish I knew then that I know now. So here’s a collection of tips.

Before you go “live,” some promotion goes a long way. Let people know well ahead of time so if they’re interested they can follow along. Tease it a few days ahead if you can, and remind people again just before you get started.

If you push it a little beforehand, sometimes it gets pushed a lot, as people retweet (rebroadcast) your tweet about it or mention it to their followers.

The event itself, whether it be a court trial, sporting event, press conference, or some sort of breaking news, does not matter much. The basics are pretty much the same. Here’s some tips:

  • Give people a sense of place. What’s the scene like, how are people acting?
  • Engage all five senses as you compose your tweets – smells, sights, sounds, etc.
  • Use at least one hashtag (#) so people can easily find your tweets, either in the moment or after the fact.
  • Keep an eye out for trends, key moments, or shifts in momentum or mood. Share these observations.
  • What’s the lede of the story? Put that in 140 characters or less. What’s the lede five minutes later? Ditto.
  • Try to add quotes now and then. Do something like this (Obama: “We will not give up in this fight against terror.”) or develop your own style.
  • If you can’t fit everything in one tweet, start with one, and add a follow-up tweet with additional context. While this technique should be kept to a minimum, don’t shy away from something just because it’s complex.
  • When writing your tweets, picture an editor looking over your shoulder, continuously chopping off unnecessary words to make it more concise.  Keep them as short as possible and only include the most pertinent info.

If you do it enough, you’ll begin to develop your own “live tweeting” voice. And after you do it once or twice, it gets a lot easier.

The tough part – and one of the most important – is interaction. Remember to keeping check your @ replies and responding to them. People appreciate it when you connect with them while on the scene — answering questions, acknowledging comments, etc., all in real-time. By doing that, you bring your live tweets to a whole new level.

No matter your approach, live tweeting can be a fun experience, both for you and your followers. And if you do it right, you’ll pick up some new followers too.

Tip yang bagus dan penting untuk diingat nih kalau mau belajar untuk ngasih laporan pandangan mata lewat twitter.

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QuoteURL - Share Twitter Conversations

QuoteURL for twitter logo

QuoteURL helps you group different Twitter updates from different people into a single page that has a permanent URL. So you can put it on your blog or send interesting conversations to friends. Watch the demo.

Tidak sengaja menemukan url menarik ini. Bila ingin menyertakan quote dari tweet seseorang untuk memperkuat tulisan di blog kita menjadi semakin mudah dengan bantuan url ini. Persoalannya, untuk beberapa tweet kelihatannya kita harus meminta ijin dulu kepada pemilik tweet tersebut sebelum mempublikasikannya.

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Poynter Online - E-Media Tidbits --> 7 Ways to Use Facebook to Merge News with the Social Web

How the web changed the economics of news – in all media | Online Journalism Blog

Listening to news executives talk about micropayments, Kindles, public subsidies, micropaymentscollusion, blocking Google and anything else that might save their businesses, it occurs to me that they may have missed some developments in, ah, well, the past ten years. For those and anyone else who is interested, I offer the following primer on how things have changed.

Any attempt to create a viable news operation needs to recognise and take advantage of these changes. I will probably have missed some – I’m hoping you can add them.

UPDATE: Jay Rosen suggests reading this post alongside this one by David Sull: “newspapers are essentially a logistics business that happens to employ journalists”. He’s right – it makes some great points.

1. Atomisation of news consumption

In the physical world news came as a generic package. You had your politics with your sport; finance news next to film reviews. You might buy a paper for one match report. No longer.

It’s probably no coincidence that majority news consumption recently shifted from regular consumption to sporadic ‘grazing‘.

2. Measurability of users

If you placed an ad on page 3 in a newspaper with a circulation of 100,000 or a broadcast watched by 5million, you didn’t think about the readers who only bought that paper for the sport; or the viewers who popped out to put the kettle on – and that’s before we talk about circulation figures inflated by the assumption that every paper was read by 3 or 4 people.

Online you know exactly how many have looked at a specific page. Not only that, you know exactly how many have clicked on an ad. And you know exactly how many made a purchase (etc.) as a result.

There’s more: you know what page the user was coming from and went to; you know what search terms they were using; you know what country they are in, how high spec their computer; and depending on how much data they’re provided, a whole lot more besides.

There are two huge implications of this measurability (which many advertisers are only just waking up to). 

Firstly, advertisers expect more. Online, advertising has moved from a print/broadcast model of paying per thousand viewers (CPM) to paying per thousand clicks (CPC) to paying per action – i.e. purchases, etc. (CPA).

Secondly, it means that editors and managers now know in much more detail not only what readers actually read – but what they want to read (what they are searching for). My name’s Britney Spears, by the way.

3. Mutually conflicting business models

In print you could have your cover price and your ads; online, any paywall means vastly reduced readership because you are cutting out distribution channels – not just Google, but the readers themselves who would otherwise pass it on, link to it and blog about it. You either square that circle, or look for other revenue streams.

4. Reduced cost of newsgathering and production

The technologies were dropping in price long before the internet – satellite technologies , desktop publishing. But the web – and now mobile – technology has reduced the cost of newsgathering, production and distribution to almost nil. And new tools are being made all the time that reduce the cost in time even further. When publishing is as easy as making a phonecall, that causes problems for any business that has to maintain or pay debts on costly legacy production systems.

UPDATE: Robert Brand takes me to task on this one in the comments but also on his blog, where I have responded in more detail.

5. End of scarcity of time and space

Sometimes people need reminding of the basic laws of supply and demand. From a limited availability of journalism to more than you can ever read, any attempt to ’sell content’ must come up against this basic problem.

6. Devaluation of certain types of journalism

If a reader wants a book review most will go to Amazon. Music? Your social networks, Last.fm, iTunes or MySpace. Sport – any forum. Anyone producing journalism in those or similar areas faces a real issue. 

7. The end of monopolies

Just as the scarcity of space has been broken; the scarcity of distribution networks has been blown apart. To distribute information in a pre-web era required significant investment. To distribute information in the web era requires an email account or a mobile phone. Social networks are more powerful and efficient than delivery vans, and you don’t need to sell a certain amount of information to make them viable. 

Oh yes, and that makes news even more perishable than it was before.

Meanwhile, the monopoly on advertising has gone. Where before an advertiser might have had a choice between you and a local freesheet, now they can choose from dozens of local media outlets, national directories, international outlets, search engines, social networks, or spending money on becoming media producers themselves. This competition has driven the cost down and innovation up. What have you done to stay competitive?

8. Cutting out middlemen

Because anyone can publish and anyone can distribute, retailers can talk to customers directly. If Threshers can release a money off voucher directly to customers and it become wildly (too) successful, why should they advertise in a newspaper or magazine? If councils can publish news on their own website, or indeed publish and distribute their own publications, why should they publish announcements in a newspaper? If Coca-Cola can create a ‘brand experience’ on its website, and gather consumer data at the same time, why should they limit themselves to 30 seconds in the middle of Britain’s Got Talent?

9. Creating new monopolies

Google rules this space, not you. Amazon rules this space. iTunes rules this space. eBay rules this space. Facebook rules this space. Craigslist rules this space. If you want to thrive in the new environments you have to understand the contexts within which users operate. Search Engine Optimisation is one aspect of that. Social Media Marketing should be another. Understand how one website’s domination of a particular space of the web impacts on your strategies, and acknowledge you no longer control your own destiny. Yep, Google stole the delivery trucks and Amazon stole the newsstand. Oh, and you gave away a whole lot more too.

10. Digitisation and convergence

When everything is digital, new things become possible. Audio, video, text, photography, animation – all becomes 1 and 0. You need to understand the efficiencies that makes possible, from broadcasting live from your mobile phone to releasing images on a Creative Commons licence or publishing raw data to allow users to add value through mashups. The value of your organisation lies not just within its walls but beyond them too.

11. The rise of the PR industry

The PR industry is often overlooked as an economic influence on the news industry.  Its first influence lies in the way it has provided cheap copy for news organisations, meaning an increased reliance by news organisations on fake events, reports and releases. This will become increasingly problematic as the PR industry starts to cut out the middleman and appeal directly to audiences.

Secondly, the PR industry has an enormous effect on recruitment and retaining of talent in the news industry. In short, news organisations have become a training ground for the PR industry. Journalists who cannot live on newspaper wages have been leaving for PR for some time now, meaning increased costs of training and recruitment (partly because there are few older journalists able to train informally). Furthermore, good graduates of journalism schools are often recruited by PR even before they enter the news industry, meaning the news industry has a problem attracting the very brains that could save them.

12. A new currency

Oh yes, and that money thing? It has competition. The rise of social capital is a key development that must be considered. Anyone who thinks nonprofessional media is not important because it doesn’t have a ‘brand’ or because people will lose interest, doesn’t understand the dynamics of social capital. Many people read blogs and other UGC because they trust the person, not the ‘brand’; many people self-publish because of the benefits in terms of reputation, knowledge and connections. And many people link to news articles or contribute user generated content because a journalist invested social capital in their communities, or an organisation built a platform that helped users create it.

That’s it. Unless you can come up with some more…?

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